Rogers Gives Hosting The Business

So I called Rogers for technical support today, a Saturday, 2pm, because I needed help with understanding their web hosting and domain control panel for some changes I had to make. When I did finally get through to someone close to the right department (even though the buttons I pressed said they would put me to the right place), I was told that the business technical support is closed today.

To coin an old (probably copyrighted) phrase... "Good Grief!!". I tried to express my disbelief to the man on the phone, but he was less than sympathetic, causually offering to put me through anyway so I could leave a message. Yeah... that would certainly have helped.

It is incredible, that a company like Rogers, who makes a portion of their mega bucks from selling into a 24/7 world, would presume that other businesses should only need technical support from 8am-8pm, Mon to Fri. I feel for any small business who loses business, income and customers because of some weekend glitch or change that effects their ability to operate over a weekend, or even over night.

To me, the concept is just pre-posterous. There is nothing better than having control over your own world by managing and hosting domains yourself, and for other electronic services, I am so thrilled that the market is finally opening up, and I will always choose the local guy and family business over corporate North America whenever I can.

Thanks for reading, and remember...

"Think Outside the Browser!"

Troy Roach
OnSite Technology
519-40-GEEKS
519-404-3357
www.onsitetechnology.ca


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